Returns & Refunds
Returns & Refunds
Clear support when an order needs attention.
If something about your Formivo order is not right, contact our team before sending anything back. We will review the order details and provide the appropriate next steps for your request.
A straightforward process
Start with your order details so we can understand the issue clearly.
Returns and refund requests can vary depending on the item and the circumstances of the order. Providing clear information at the start helps our team review your request and respond with the correct guidance.
What to do first.
Keep the process simple by gathering the relevant information before contacting support.
Have your order information ready.
Include the order number and the item involved so our team can locate the purchase and understand which product your request relates to.
Describe what happened.
Tell us whether the concern relates to the item, delivery condition, order contents or another issue. Clear details help reduce unnecessary back-and-forth.
Contact us before sending anything back.
Our support team can provide the correct next step for your request. Please avoid shipping an item back until return instructions have been provided.
Before contacting support
A few details can make the review easier.
The more clearly you describe the order and the issue, the easier it is for our team to understand the situation and provide relevant instructions.
- Your order number and the product involved.
- A short explanation of the reason for your request.
- Photos when they help show the condition of an item or package.
- Your preferred contact details for follow-up communication.
Helpful points to keep in mind.
Each request is reviewed using the order information provided. Contacting support first helps ensure you receive instructions that match your specific situation.
Keep the item available
Keep the product and any relevant packaging available until your request has been reviewed and you have received next-step instructions.
Share clear information
Specific order details and a concise description make it easier to understand the request without unnecessary delays.
Follow the provided steps
Return instructions can depend on the order. Use the guidance provided by the Formivo support team before arranging a shipment.
Stay in contact
If additional information is needed during the review, responding with the requested details helps keep the process moving.
Need help with a return or refund request?
Contact Formivo with your order details and a short description of the issue. Our support team can review the information and provide the next steps.