Information We Collect

The information processed through the Formivo store can depend on how you interact with the website. Information may be provided directly by you or generated through normal use of the online store.

• Contact information such as your name, email address, telephone number and delivery address when provided.
• Order information such as products purchased, order details, shipping information and transaction-related records.
• Customer support information contained in messages, questions or other communications sent to Formivo.
• Technical information such as browser type, device information, IP-related data, site interactions and similar online activity.

How Information May Be Used

Personal information may be processed where reasonably necessary to operate the store, complete transactions and provide customer support.

• Processing and managing orders and related transactions.
• Coordinating delivery and providing order-related communication.
• Responding to questions, requests, returns and support matters.
• Maintaining, protecting and improving website functionality.
• Preventing misuse, fraud or other activity that may affect store security.
• Providing marketing communications where permitted and where appropriate consent or another lawful basis applies.

Sharing Information

Information may be made available to third-party service providers where their services are needed to operate the Formivo store or complete a customer transaction.

• Commerce and website technology providers.
• Payment processing providers.
• Shipping and delivery providers.
• Customer service and communication providers.
• Analytics, security and website performance providers.
• Authorities or other parties where disclosure is required by law or reasonably necessary to protect legal rights and store security.

Cookies & Similar Technology

The website may use cookies or similar technologies to support essential site functions, remember preferences, understand store activity and improve the online experience.

Some browser or device settings allow you to control cookies. Limiting certain cookies may affect how parts of the website function.

Data Retention

Information may be retained for as long as reasonably necessary for the purpose for which it was collected, including order processing, customer support, recordkeeping, security, dispute handling and compliance with applicable legal obligations.

Retention periods can vary depending on the type of information and the reason it is being kept.

Your Privacy Rights

Depending on where you live, applicable law may provide certain rights relating to your personal information. These rights can vary by jurisdiction and may be subject to legal limitations.

• Requesting access to certain personal information.
• Requesting correction of inaccurate information.
• Requesting deletion where applicable.
• Requesting information about certain uses or disclosures.
• Withdrawing consent where processing is based on consent.
• Using other privacy choices provided by applicable law.

Requests can be submitted through the Formivo contact page. Additional information may be needed to verify and respond to a privacy request.

Security

Reasonable administrative, technical and operational measures may be used to help protect information associated with store activity. However, no online system, transmission method or storage environment can be guaranteed to be completely secure.

Children's Privacy

Formivo is intended as a general online retail store and is not designed specifically for children. If you believe personal information relating to a child has been submitted inappropriately, please contact Formivo so the matter can be reviewed.

Changes to This Policy

This Privacy Policy may be updated from time to time to reflect operational, legal or service-related changes. When updates are made, the revision date displayed on this page may be changed accordingly.

Contact

If you have a question about this Privacy Policy, personal information or a privacy-related request, contact Formivo through the contact page and provide enough detail for the request to be reviewed.